Committed to Quality and Service

Corporate Responsibility Report 2015 > Environmental Resilience

Commitment to quality and service

Customer Service

Nesher's quality strategy focuses on the Company's customers – cement companies, and engineering and construction companies.

  • Nesher offers its services to customers throughout the cement production process and during usage of the cement at the customer site, including customization.
  • Nesher's customer service call center at the Ramla plant is available 24/7.
  • We monitor our service continually using a feedback system to test customer satisfaction levels.
  • The Company's laboratory provides customers with advice and technical support in order to ensure optimal use of the product.
  • The central laboratory is ISO 17025 certified.
  • In 2015 the lab provided services to dozens of customers.
  • All laboratory services are free of charge.
  • Meetings between the professional laboratory staff and the professionals in the field are held on a regular basis to discuss technological issues.
  • The Company offers customers technical support provided by professionals from various fields - from chemistry to civil engineering.

Product Quality

Nesher's strategic goals include ensuring the quality of its products.

  • Nesher is committed to manufacture and market a safe, high-quality product approved by the Standards Institution of Israel. Nesher products are tested in accordance with Israeli Standard 1 and the European Norm.
  • All of Nesher's products (excluding CEM-I cement that has high clinker content due to strength requirements) have received Green Label certification.
    A Green Label is awarded by the Standards Institution of Israel and the Israel Ministry of Environmental Protection to products with reduced environmental impact.
  • Bagged cement manufactured by Nesher has been certified for the European product quality standard CE. CE standard certification means the manufacturer declares the products are in compliance with the law's health and safety requirements, as formulated and defined in the EU regulations.
    In order to receive and maintain the standard, compliance with the standard and yearly compliance tests are required. As part of the requirements, the cement must be in compliance with the European standard EN 197-1, and the production process must be in compliance with the European standard EN 197-2.
  • All of Nesher's products (excluding CEM-I cement that has high clinker content due to strength requirements) have received Green Label certification.
    A Green Label is awarded by the Standards Institution of Israel and the Israel Ministry of Environmental Protection to products with reduced environmental impact.
  • Nesher is the first Israeli company to publish, as of 2014, Environmental Product Declarations (EPD) for its products.
  • In 2014, Nesher published Environmental Product Declarations (EPDs) for three of its main products. This makes it the first Israeli company to publish Environmental Product Declarations

Transport and Storage

  • Cement manufactured by Nesher reaches customers in powder form (bulk or in bags) and must be stored in accordance with instructions.
  • Each bag weighs 50 kg; a single person may not carry the bag without assistance. Proper measures must be taken.
  • Nesher developed a production line for 25 Kg bags in 2014 and began marketing them in 2015. These bags are designed to make it easier for employees and customers to carry them.
  • Cement must be stored in a dry place or in a suitable container to prevent formation of dust upon transport and use. The material is not flammable and is not explosive. Protection instructions are specified on the bags.

Safety information brochures (MSDS) are available via Nesher’s Customer Call Center: +972-73-2911613/4/5 and on the Company’s website: www.nesher.co.il.

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